Sound problem: headphones work, speakers do not

Technical Issues Hardware and Drivers
1

Hi-
I am a new Mabox user (and loving it) coming from OpenSuse and BunsenLabs. The machine is an Asus Zenbook UM433D laptop running the latest Mabox (21.06) that has been fully updated.

The problem is that my speakers stopped working at some point. They used to work under Mabox but stopped, I think after I installed something. I have installed a number of apps, but always through either the Mabox Install Popular Apps, yay, or just unpacking a TAR.GZ file. I am a proficient Linux user but have little knowledge of the deep internals.

Here is what I have tried, all unsuccessful:

  • Made sure the hardware key to mute the speakers was not on
  • Tried multiple apps (Firefox and mpv)
  • Made sure the BIOS wasn’t disabling the speaker

When I play sound, the ‘meter’ on pavucontrol does move, so the audio signal is getting to it.

Below are some commands with their output. Sorry it is so large, but I am not certain what will be helpful.

Any ideas what might help the speaker issue?
Since the signal is getting to pavucontrol, I am wondering if maybe reinstalling the audio driver would help? If so, how do I find the right audio driver and how do I reinstall it.

Thanks in advance for any help.

-Bill

inxi -Fxz (Audio portion only)

Audio:
Device-1: AMD Raven/Raven2/Fenghuang HDMI/DP Audio driver: snd_hda_intel
v: kernel bus-ID: 03:00.1
Device-2: AMD Raven/Raven2/FireFlight/Renoir Audio Processor driver: N/A
bus-ID: 03:00.5
Device-3: AMD Family 17h HD Audio vendor: ASUSTeK driver: snd_hda_intel
v: kernel bus-ID: 03:00.6
Sound Server-1: ALSA v: k5.10.42-1-MANJARO running: yes
Sound Server-2: JACK v: 0.125.0 running: no
Sound Server-3: PulseAudio v: 14.2 running: yes

spci -kvv (Audio portion only)

03:00.6 Audio device: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 10h-1fh) HD Audio Controller
Subsystem: ASUSTeK Computer Inc. Device 1b71
Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- SERR- <PERR- INTx-
Latency: 0, Cache Line Size: 64 bytes
Interrupt: pin C routed to IRQ 65
IOMMU group: 10
Region 0: Memory at fe7c0000 (32-bit, non-prefetchable) [size=32K]
Capabilities:
Kernel driver in use: snd_hda_intel
Kernel modules: snd_hda_intel

aplay -l

**** List of PLAYBACK Hardware Devices ****
card 0: Generic [HD-Audio Generic], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 1: Generic_1 [HD-Audio Generic], device 0: ALC294 Analog [ALC294 Analog]
Subdevices: 0/1
Subdevice #0: subdevice #0

amixer -c 1 scontents

Simple mixer control ‘Master’,0
Capabilities: pvolume pvolume-joined pswitch pswitch-joined
Playback channels: Mono
Limits: Playback 0 - 87
Mono: Playback 87 [100%] [0.00dB] [on]
Simple mixer control ‘Headphone’,0
Capabilities: pvolume pswitch
Playback channels: Front Left - Front Right
Limits: Playback 0 - 87
Mono:
Front Left: Playback 87 [100%] [0.00dB] [off]
Front Right: Playback 87 [100%] [0.00dB] [off]
Simple mixer control ‘Speaker’,0
Capabilities: pvolume pswitch
Playback channels: Front Left - Front Right
Limits: Playback 0 - 87
Mono:
Front Left: Playback 87 [100%] [0.00dB] [on]
Front Right: Playback 87 [100%] [0.00dB] [on]
Simple mixer control ‘PCM’,0
Capabilities: pvolume
Playback channels: Front Left - Front Right
Limits: Playback 0 - 255
Mono:
Front Left: Playback 255 [100%] [0.00dB]
Front Right: Playback 255 [100%] [0.00dB]
Simple mixer control ‘Capture’,0
Capabilities: cvolume cswitch
Capture channels: Front Left - Front Right
Limits: Capture 0 - 63
Front Left: Capture 63 [100%] [30.00dB] [on]
Front Right: Capture 63 [100%] [30.00dB] [on]
Simple mixer control ‘Auto-Mute Mode’,0
Capabilities: enum
Items: ‘Disabled’ ‘Enabled’
Item0: ‘Enabled’
Simple mixer control ‘Headset Mic Boost’,0
Capabilities: volume
Playback channels: Front Left - Front Right
Capture channels: Front Left - Front Right
Limits: 0 - 3
Front Left: 3 [100%] [30.00dB]
Front Right: 3 [100%] [30.00dB]
Simple mixer control ‘Internal Mic Boost’,0
Capabilities: volume
Playback channels: Front Left - Front Right
Capture channels: Front Left - Front Right
Limits: 0 - 3
Front Left: 3 [100%] [30.00dB]
Front Right: 3 [100%] [30.00dB]

cat /proc/asound/card1/codec\#0

Codec: Realtek ALC294
Address: 0
AFG Function Id: 0x1 (unsol 1)
Vendor Id: 0x10ec0294
Subsystem Id: 0x10431b71
Revision Id: 0x100004
No Modem Function Group found
Default PCM:
rates [0x560]: 44100 48000 96000 192000
bits [0xe]: 16 20 24
formats [0x1]: PCM
Default Amp-In caps: N/A
Default Amp-Out caps: N/A
State of AFG node 0x01:
Power states: D0 D1 D2 D3 D3cold CLKSTOP EPSS
Power: setting=D0, actual=D0
GPIO: io=4, o=0, i=0, unsolicited=1, wake=0
IO[0]: enable=0, dir=0, wake=0, sticky=0, data=0, unsol=0
IO[1]: enable=0, dir=0, wake=0, sticky=0, data=0, unsol=0
IO[2]: enable=0, dir=0, wake=0, sticky=0, data=0, unsol=0
IO[3]: enable=0, dir=0, wake=0, sticky=0, data=0, unsol=0
Node 0x02 [Audio Output] wcaps 0x41d: Stereo Amp-Out
Control: name=“Headphone Playback Volume”, index=0, device=0
ControlAmp: chs=3, dir=Out, idx=0, ofs=0
Device: name=“ALC294 Analog”, type=“Audio”, device=0
Amp-Out caps: ofs=0x57, nsteps=0x57, stepsize=0x02, mute=0
Amp-Out vals: [0x57 0x57]
Converter: stream=5, channel=0
PCM:
rates [0x60]: 44100 48000
bits [0xe]: 16 20 24
formats [0x1]: PCM
Power states: D0 D1 D2 D3 EPSS
Power: setting=D0, actual=D0
Node 0x03 [Audio Output] wcaps 0x41d: Stereo Amp-Out
Control: name=“Speaker Playback Volume”, index=0, device=0
ControlAmp: chs=3, dir=Out, idx=0, ofs=0
Amp-Out caps: ofs=0x57, nsteps=0x57, stepsize=0x02, mute=0
Amp-Out vals: [0x57 0x57]
Converter: stream=5, channel=0
PCM:
rates [0x60]: 44100 48000
bits [0xe]: 16 20 24
formats [0x1]: PCM
Power states: D0 D1 D2 D3 EPSS
Power: setting=D0, actual=D0
Node 0x04 [Vendor Defined Widget] wcaps 0xf00000: Mono
Node 0x05 [Vendor Defined Widget] wcaps 0xf00000: Mono
Node 0x06 [Audio Output] wcaps 0x411: Stereo
Converter: stream=0, channel=0
PCM:
rates [0x40]: 48000
bits [0xe]: 16 20 24
formats [0x1]: PCM
Power states: D0 D1 D2 D3 EPSS
Power: setting=D0, actual=D0
Node 0x07 [Audio Input] wcaps 0x10051b: Stereo Amp-In
Amp-In caps: ofs=0x17, nsteps=0x3f, stepsize=0x02, mute=1
Amp-In vals: [0x97 0x97]
Converter: stream=0, channel=0
SDI-Select: 0
PCM:
rates [0x560]: 44100 48000 96000 192000
bits [0xe]: 16 20 24
formats [0x1]: PCM
Power states: D0 D1 D2 D3 EPSS
Power: setting=D0, actual=D0
Connection: 1
0x24
Node 0x08 [Audio Input] wcaps 0x10051b: Stereo Amp-In
Amp-In caps: ofs=0x17, nsteps=0x3f, stepsize=0x02, mute=1
Amp-In vals: [0x97 0x97]
Converter: stream=0, channel=0
SDI-Select: 0
PCM:
rates [0x560]: 44100 48000 96000 192000
bits [0xe]: 16 20 24
formats [0x1]: PCM
Power states: D0 D1 D2 D3 EPSS
Power: setting=D0, actual=D0
Connection: 1
0x23
Node 0x09 [Audio Input] wcaps 0x10051b: Stereo Amp-In
Control: name=“Capture Volume”, index=0, device=0
ControlAmp: chs=3, dir=In, idx=0, ofs=0
Control: name=“Capture Switch”, index=0, device=0
ControlAmp: chs=3, dir=In, idx=0, ofs=0
Device: name=“ALC294 Analog”, type=“Audio”, device=0
Amp-In caps: ofs=0x17, nsteps=0x3f, stepsize=0x02, mute=1
Amp-In vals: [0x3f 0x3f]
Converter: stream=1, channel=0
SDI-Select: 0
PCM:
rates [0x560]: 44100 48000 96000 192000
bits [0xe]: 16 20 24
formats [0x1]: PCM
Power states: D0 D1 D2 D3 EPSS
Power: setting=D0, actual=D0
Connection: 1
0x22
Node 0x0a [Audio Input] wcaps 0x100711: Stereo Digital
Converter: stream=0, channel=0
SDI-Select: 0
Digital:
Digital category: 0x0
IEC Coding Type: 0x0
PCM:
rates [0x560]: 44100 48000 96000 192000
bits [0xe]: 16 20 24
formats [0x1]: PCM
Power states: D0 D1 D2 D3 EPSS
Power: setting=D0, actual=D0
Connection: 1
0x1f
Node 0x0b [Vendor Defined Widget] wcaps 0xf00000: Mono
Node 0x0c [Vendor Defined Widget] wcaps 0xf00000: Mono
Node 0x0d [Vendor Defined Widget] wcaps 0xf00000: Mono
Node 0x0e [Vendor Defined Widget] wcaps 0xf00000: Mono
Node 0x0f [Vendor Defined Widget] wcaps 0xf00000: Mono
Node 0x10 [Vendor Defined Widget] wcaps 0xf00000: Mono
Node 0x11 [Vendor Defined Widget] wcaps 0xf00000: Mono
Node 0x12 [Pin Complex] wcaps 0x40040b: Stereo Amp-In
Control: name=“Internal Mic Boost Volume”, index=0, device=0
ControlAmp: chs=3, dir=In, idx=0, ofs=0
Amp-In caps: ofs=0x00, nsteps=0x03, stepsize=0x27, mute=0
Amp-In vals: [0x03 0x03]
Pincap 0x00000020: IN
Pin Default 0x90a60130: [Fixed] Mic at Int N/A
Conn = Digital, Color = Unknown
DefAssociation = 0x3, Sequence = 0x0
Misc = NO_PRESENCE
Pin-ctls: 0x20: IN
Power states: D0 D1 D2 D3 EPSS
Power: setting=D0, actual=D0
Node 0x13 [Pin Complex] wcaps 0x40040b: Stereo Amp-In
Amp-In caps: ofs=0x00, nsteps=0x03, stepsize=0x27, mute=0
Amp-In vals: [0x00 0x00]
Pincap 0x00000020: IN
Pin Default 0x40000000: [N/A] Line Out at Ext N/A
Conn = Unknown, Color = Unknown
DefAssociation = 0x0, Sequence = 0x0
Pin-ctls: 0x00:
Power states: D0 D1 D2 D3 EPSS
Power: setting=D0, actual=D0
Node 0x14 [Pin Complex] wcaps 0x40058d: Stereo Amp-Out
Amp-Out caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
Amp-Out vals: [0x80 0x80]
Pincap 0x00010010: OUT EAPD
EAPD 0x2: EAPD
Pin Default 0x411111f0: [N/A] Speaker at Ext Rear
Conn = 1/8, Color = Black
DefAssociation = 0xf, Sequence = 0x0
Misc = NO_PRESENCE
Pin-ctls: 0x00:
Unsolicited: tag=00, enabled=0
Power states: D0 D1 D2 D3 EPSS
Power: setting=D0, actual=D0
Connection: 1
0x02
Node 0x15 [Pin Complex] wcaps 0x40058d: Stereo Amp-Out
Amp-Out caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
Amp-Out vals: [0x80 0x80]
Pincap 0x0001001c: OUT HP EAPD Detect
EAPD 0x2: EAPD
Pin Default 0x411111f0: [N/A] Speaker at Ext Rear
Conn = 1/8, Color = Black
DefAssociation = 0xf, Sequence = 0x0
Misc = NO_PRESENCE
Pin-ctls: 0x00:
Unsolicited: tag=00, enabled=0
Power states: D0 D1 D2 D3 EPSS
Power: setting=D0, actual=D0
Connection: 3
0x02* 0x03 0x06
Node 0x16 [Pin Complex] wcaps 0x40058d: Stereo Amp-Out
Amp-Out caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
Amp-Out vals: [0x80 0x80]
Pincap 0x00010014: OUT EAPD Detect
EAPD 0x2: EAPD
Pin Default 0x411111f0: [N/A] Speaker at Ext Rear
Conn = 1/8, Color = Black
DefAssociation = 0xf, Sequence = 0x0
Misc = NO_PRESENCE
Pin-ctls: 0x00:
Unsolicited: tag=00, enabled=0
Power states: D0 D1 D2 D3 EPSS
Power: setting=D0, actual=D0
Connection: 2
0x02* 0x03
Node 0x17 [Pin Complex] wcaps 0x40058d: Stereo Amp-Out
Control: name=“Speaker Playback Switch”, index=0, device=0
ControlAmp: chs=3, dir=Out, idx=0, ofs=0
Amp-Out caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
Amp-Out vals: [0x00 0x00]
Pincap 0x0001001c: OUT HP EAPD Detect
EAPD 0x2: EAPD
Pin Default 0x90170110: [Fixed] Speaker at Int N/A
Conn = Analog, Color = Unknown
DefAssociation = 0x1, Sequence = 0x0
Misc = NO_PRESENCE
Pin-ctls: 0x40: OUT
Unsolicited: tag=00, enabled=0
Power states: D0 D1 D2 D3 EPSS
Power: setting=D0, actual=D0
Connection: 3
0x02 0x03* 0x06
Node 0x18 [Pin Complex] wcaps 0x400481: Stereo
Pincap 0x00000024: IN Detect
Pin Default 0x411111f0: [N/A] Speaker at Ext Rear
Conn = 1/8, Color = Black
DefAssociation = 0xf, Sequence = 0x0
Misc = NO_PRESENCE
Pin-ctls: 0x00:
Unsolicited: tag=00, enabled=0
Power states: D0 D1 D2 D3 EPSS
Power: setting=D0, actual=D0
Node 0x19 [Pin Complex] wcaps 0x40048b: Stereo Amp-In
Control: name=“Headset Mic Boost Volume”, index=0, device=0
ControlAmp: chs=3, dir=In, idx=0, ofs=0
Amp-In caps: ofs=0x00, nsteps=0x03, stepsize=0x27, mute=0
Amp-In vals: [0x03 0x03]
Pincap 0x00003724: IN Detect
Vref caps: HIZ 50 GRD 80 100
Pin Default 0x411111f0: [N/A] Speaker at Ext Rear
Conn = 1/8, Color = Black
DefAssociation = 0xf, Sequence = 0x0
Misc = NO_PRESENCE
Pin-ctls: 0x24: IN VREF_80
Unsolicited: tag=02, enabled=1
Power states: D0 D1 D2 D3 EPSS
Power: setting=D0, actual=D0
Node 0x1a [Pin Complex] wcaps 0x40048b: Stereo Amp-In
Amp-In caps: ofs=0x00, nsteps=0x03, stepsize=0x27, mute=0
Amp-In vals: [0x00 0x00]
Pincap 0x00003724: IN Detect
Vref caps: HIZ 50 GRD 80 100
Pin Default 0x411111f0: [N/A] Speaker at Ext Rear
Conn = 1/8, Color = Black
DefAssociation = 0xf, Sequence = 0x0
Misc = NO_PRESENCE
Pin-ctls: 0x00: VREF_HIZ
Unsolicited: tag=00, enabled=0
Power states: D0 D1 D2 D3 EPSS
Power: setting=D0, actual=D0
Node 0x1b [Pin Complex] wcaps 0x40058f: Stereo Amp-In Amp-Out
Amp-In caps: ofs=0x00, nsteps=0x03, stepsize=0x27, mute=0
Amp-In vals: [0x00 0x00]
Amp-Out caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
Amp-Out vals: [0x80 0x80]
Pincap 0x00013734: IN OUT EAPD Detect
Vref caps: HIZ 50 GRD 80 100
EAPD 0x2: EAPD
Pin Default 0x411111f0: [N/A] Speaker at Ext Rear
Conn = 1/8, Color = Black
DefAssociation = 0xf, Sequence = 0x0
Misc = NO_PRESENCE
Pin-ctls: 0x20: IN VREF_HIZ
Unsolicited: tag=00, enabled=0
Power states: D0 D1 D2 D3 EPSS
Power: setting=D0, actual=D0
Connection: 2
0x02* 0x03
Node 0x1c [Vendor Defined Widget] wcaps 0xf00000: Mono
Node 0x1d [Pin Complex] wcaps 0x400400: Mono
Pincap 0x00000020: IN
Pin Default 0x40689b2d: [N/A] Modem Line at Ext N/A
Conn = DIN, Color = Pink
DefAssociation = 0x2, Sequence = 0xd
Misc = NO_PRESENCE
Pin-ctls: 0x20: IN
Power states: D0 D1 D2 D3 EPSS
Power: setting=D0, actual=D0
Node 0x1e [Pin Complex] wcaps 0x400581: Stereo
Pincap 0x00000014: OUT Detect
Pin Default 0x411111f0: [N/A] Speaker at Ext Rear
Conn = 1/8, Color = Black
DefAssociation = 0xf, Sequence = 0x0
Misc = NO_PRESENCE
Pin-ctls: 0x40: OUT
Unsolicited: tag=00, enabled=0
Power states: D0 D1 D2 D3 EPSS
Power: setting=D0, actual=D0
Connection: 1
0x06
Node 0x1f [Pin Complex] wcaps 0x400681: Stereo Digital
Pincap 0x00000024: IN Detect
Pin Default 0x411111f0: [N/A] Speaker at Ext Rear
Conn = 1/8, Color = Black
DefAssociation = 0xf, Sequence = 0x0
Misc = NO_PRESENCE
Pin-ctls: 0x20: IN
Unsolicited: tag=00, enabled=0
Power states: D0 D1 D2 D3 EPSS
Power: setting=D0, actual=D0
Node 0x20 [Vendor Defined Widget] wcaps 0xf00040: Mono
Processing caps: benign=0, ncoeff=130
Node 0x21 [Pin Complex] wcaps 0x40058d: Stereo Amp-Out
Control: name=“Headphone Playback Switch”, index=0, device=0
ControlAmp: chs=3, dir=Out, idx=0, ofs=0
Amp-Out caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
Amp-Out vals: [0x80 0x80]
Pincap 0x0001001c: OUT HP EAPD Detect
EAPD 0x2: EAPD
Pin Default 0x04211020: [Jack] HP Out at Ext Right
Conn = 1/8, Color = Black
DefAssociation = 0x2, Sequence = 0x0
Pin-ctls: 0xc0: OUT HP
Unsolicited: tag=01, enabled=1
Power states: D0 D1 D2 D3 EPSS
Power: setting=D0, actual=D0
Connection: 2
0x02* 0x03
Node 0x22 [Audio Selector] wcaps 0x300101: Stereo
Connection: 4
0x19 0x1a 0x1b 0x12*
Node 0x23 [Audio Selector] wcaps 0x300101: Stereo
Connection: 4
0x19* 0x1a 0x1b 0x13
Node 0x24 [Audio Selector] wcaps 0x300101: Stereo
Connection: 3
0x12* 0x13 0x18
Node 0x25 [Vendor Defined Widget] wcaps 0xf00000: Mono

2

Hi.

Test sound with this command in terminal : speaker-test -t wav -c 6

Try this first and let soundtest run while checking:

Open alsamixer in terminal and check the channels there. It is easier to use and check if anything is muted or at zero volume. Press M on all muted channels and increase volume . Press F6 to see the soundcards available and change card if its wrong. Disable auto-mute mode in alsamixer. Use arrow to the right to find it.

This will reset pulseaudio and create new config for pulse.

rm -r ~/.config/pulse or mv ~/.config/pulse ~/.config/old-pulse if you want to keep you old config

pulseaudio -k This will kill all instances of pulseaudio and create a new config.
systemctl --user restart pulseaudio

This will reload the drivers
sudo alsa force-reload

Still no sound?
Post output of

lspci -v | grep -A6 Audio

3

I hate to be that guy, but sadly enough it happened to the right speaker of my Dell XPS 13 recently and was driving me crazy until I went back to troubleshooting basics: Is it plugged in?

Have you opened the laptop case to check the physical connection of the speakers?

It’s entirely possible the connection got jostled loose over time. I’d take a quick look at that before going too crazy into diagnostics.

4

Thanks for your speedy reply Boxer.
I have had no luck with any of your suggestions, especially running sudo alsa force-reload. For whatever reason, my system does not have the alsa executable. Here are all the alsa* files in /usr/bin/:

alsabat
alsabat-test.sh
alsactl
alsa_delay
alsa_in
alsa-info.sh
alsaloop
alsa_loopback
alsamixer
alsa_out
alsatplg
alsaucm

What does the lack of the alsa executable indicate, and how do I get it? (I tried a web search but did not find anything.)

Here is the result of lspci -v | grep -A6 Audio:

03:00.1 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] Raven/Raven2/Fenghuang HDMI/DP Audio Controller
Subsystem: Advanced Micro Devices, Inc. [AMD/ATI] Raven/Raven2/Fenghuang HDMI/DP Audio Controller
Flags: bus master, fast devsel, latency 0, IRQ 64, IOMMU group 10
Memory at fe7c8000 (32-bit, non-prefetchable) [size=16K]
Capabilities:
Kernel driver in use: snd_hda_intel
Kernel modules: snd_hda_intel

–
03:00.5 Multimedia controller: Advanced Micro Devices, Inc. [AMD] Raven/Raven2/FireFlight/Renoir Audio Processor
Subsystem: Advanced Micro Devices, Inc. [AMD] Raven/Raven2/FireFlight/Renoir Audio Processor
Flags: fast devsel, IRQ 60, IOMMU group 10
Memory at fe780000 (32-bit, non-prefetchable) [size=256K]
Capabilities:
Kernel modules: snd_pci_acp3x, snd_rn_pci_acp3x

03:00.6 Audio device: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 10h-1fh) HD Audio Controller
Subsystem: ASUSTeK Computer Inc. Device 1b71
Flags: bus master, fast devsel, latency 0, IRQ 65, IOMMU group 10
Memory at fe7c0000 (32-bit, non-prefetchable) [size=32K]
Capabilities:
Kernel driver in use: snd_hda_intel
Kernel modules: snd_hda_intel

I don’t know if it is helpful, but I get somewhat different results if I sudo the command:

03:00.1 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] Raven/Raven2/Fenghuang HDMI/DP Audio Controller
Subsystem: Advanced Micro Devices, Inc. [AMD/ATI] Raven/Raven2/Fenghuang HDMI/DP Audio Controller
Flags: bus master, fast devsel, latency 0, IRQ 64, IOMMU group 10
Memory at fe7c8000 (32-bit, non-prefetchable) [size=16K]
Capabilities: [48] Vendor Specific Information: Len=08 <?>
Capabilities: [50] Power Management version 3
Capabilities: [64] Express Legacy Endpoint, MSI 00
Capabilities: [a0] MSI: Enable+ Count=1/1 Maskable- 64bit+

03:00.5 Multimedia controller: Advanced Micro Devices, Inc. [AMD] Raven/Raven2/FireFlight/Renoir Audio Processor
Subsystem: Advanced Micro Devices, Inc. [AMD] Raven/Raven2/FireFlight/Renoir Audio Processor
Flags: fast devsel, IRQ 60, IOMMU group 10
Memory at fe780000 (32-bit, non-prefetchable) [size=256K]
Capabilities: [48] Vendor Specific Information: Len=08 <?>
Capabilities: [50] Power Management version 3
Capabilities: [64] Express Endpoint, MSI 00
Capabilities: [a0] MSI: Enable- Count=1/1 Maskable- 64bit+

03:00.6 Audio device: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 10h-1fh) HD Audio Controller
Subsystem: ASUSTeK Computer Inc. Device 1b71
Flags: bus master, fast devsel, latency 0, IRQ 65, IOMMU group 10
Memory at fe7c0000 (32-bit, non-prefetchable) [size=32K]
Capabilities: [48] Vendor Specific Information: Len=08 <?>
Capabilities: [50] Power Management version 3
Capabilities: [64] Express Endpoint, MSI 00

Thanks again for your help!

-Bill

5

Thanks for the suggestion moonburn, but no problem in being ‘that guy’. Unfortunately, that is not the problem I am having. My system dual boots with Win 10 and the speakers are fine under that OS.

6

Can you give the output of aplay -L | grep :CARD and pacman -Qqs pulse ?

And what exactly did you install or remove at some point that made the sound go missing?

7

Thanks again for all of your help Boxer.

aplay -L | grep :CARD

hdmi:CARD=Generic,DEV=0
usbstream:CARD=Generic
sysdefault:CARD=Generic_1
front:CARD=Generic_1,DEV=0
surround21:CARD=Generic_1,DEV=0
surround40:CARD=Generic_1,DEV=0
surround41:CARD=Generic_1,DEV=0
surround50:CARD=Generic_1,DEV=0
surround51:CARD=Generic_1,DEV=0
surround71:CARD=Generic_1,DEV=0
usbstream:CARD=Generic_1

pacman -Qqs pulse

libcanberra
libpulse
manjaro-pulse
pamixer
pavucontrol
pulseaudio
pulseaudio-alsa
pulseaudio-bluetooth
pulseaudio-ctl
pulseaudio-equalizer
pulseaudio-jack
pulseaudio-lirc
pulseaudio-rtp
pulseaudio-zeroconf
xfce4-volumed-pulse

I did not keep notes as far as what I installed, but here is what I can recall:

  • git
  • zsh
  • oh-my-zsh
  • powerlevel9k
  • LibreOffice
  • VLC
  • SyncThing
  • nvm & node
  • Snap & Snap-Store
  • Visual Studio Code (through Snap)
  • java JDK 15
  • IntelliJ IDEA

-Bill

8

Try playing something in mpv and try this in terminal : pacmd list-sink-inputs

9

Once again, thanks for all of your help Boxer.
The output of the command you suggested is below.
What do you make of the fact that my system does not have the alsa executable? Is it something that should be fixed, and if so, how?

-Bill

pacmd list-sink-inputs

1 sink input(s) available.
index: 0
driver: <protocol-native.c>
flags: START_CORKED
state: RUNNING
sink: 0 <alsa_output.pci-0000_03_00.6.analog-stereo>
volume: front-left: 65536 / 100% / 0.00 dB, front-right: 65536 / 100% / 0.00 dB
balance 0.00
muted: no
current latency: 88.73 ms
requested latency: 60.00 ms
sample spec: float32le 2ch 48000Hz
channel map: front-left,front-right
Stereo
resample method: speex-float-1
module: 13
client: 2
properties:
media.icon_name = “mpv”
media.name = “sample_1280x720_surfing_with_audio.mp4 - mpv”
application.name = “mpv Media Player”
native-protocol.peer = “UNIX socket client”
native-protocol.version = “34”
application.process.id = “18824”
application.process.user = “billl”
application.process.host = “boxZen”
application.process.binary = “mpv”
application.language = “C”
window.x11.display = “:0”
application.process.machine_id = “135c91999a304805a95adc427885255e”
application.process.session_id = “2”
application.icon_name = “mpv”
module-stream-restore.id = “sink-input-by-application-name:mpv Media Player”

10

From Arch Wiki: “ALSA is a set of built-in Linux kernel modules. Therefore, manual installation is not necessary.” In other words. No alsa exec:)

Try this from arch wiki: amixer -D pulse sset Master toggle

This will cause amixer to ask PulseAudio to do the toggling rather than toggling it directly. Because of this, PulseAudio will correctly unmute Master as well as any applicable output.

This will disable auto mute Mode on startup:
sudo amixer -c 0 sset “Auto-Mute Mode” Disabled

Did you install firmware for your laptop? make sure you have sof-firmware, alsa-firmware and alsa-ucm-conf installed if you have a never laptop.

If nothing works you need to concider reinstalling soundsystem since you obviously did something to your system installing software wich you now can’t remember :slight_smile:

This where you find answers on how to do so Arch Wiki :+1:

11

Thanks for all of your help and all of the time you spent on my issue Boxer. I am off for a deep dive into the Arch Wiki.